Coach marks in version 2.0 help orient the user to app functionality.
Last October, we released the first version of the CMOA mobile app in conjunction with the opening of the 2013 Carnegie International. During the past few months, many people have been using the app both inside the museum and elsewhere, and we’ve been studying how these users have been interacting with it. We asked users what they liked, what they didn’t like, what was confusing, and how we could make the experience better. After compiling this user feedback, we began work on a fairly substantial update to the app. Earlier this week we released version 2.0 of CMOA for iOS and we’re really proud of it.
If you haven’t already installed the update, you can get it on the App Store.
Updates to version 2.0 include an element we’re calling coach marks. One of the most popular pieces of feedback we received from users was that they didn’t know how to dive right in with the app. Many users indicated there was a small learning curve. In order to mitigate this, we added a series of coach marks that orient new users with a quick overview when they launch the app for the first time. The coach marks also appear infrequently throughout the user session to highlight commonly overlooked features like artwork bookmarking or social sharing.
We also introduced the ability for users to enlarge the body font. This control is gesture-based: pinch out to enlarge, pinch closed to reduce. In addition to font size control, we added some other usability improvements and squashed some bugs.
The most substantial updates, however, have been incorporated on the back end and are (hopefully) invisible to users. Version 2.0 brings support for the museum’s permanent collection and also gives us the ability to add or remove temporary exhibitions as they open and close. Currently, the permanent collection content in the app is made up of artworks that fall into three subsets: Director’s Choice with audio commentary from Lynn Zelevansky, Impressionism at CMOA with commentary from associate curator of fine arts Amanda Zehnder, and a Staff Favorites section that highlights meaningful artworks from various employees across all four Carnegie Museums of Pittsburgh. We will continue to develop and grow the available content in the coming weeks.
Go Ahead, Fork Us
Another back-end update invisible to most users is perhaps the biggest of all. As of today, we’ve made all the underlying code (for both the web-based CMS and the native iOS app) open source via GitHub. This means other institutions can freely use, adapt, extend, and repurpose (otherwise known in developer circles as forking) our source code for use in their own applications.
These are the first pieces of code the museum has contributed back to the open source community, and we’re excited about the possibility of contributing more in the future. For now though, we’d love to hear about how this code is being forked in other applications. If your institution is interested or has questions, don’t hesitate to get in touch via GitHub or more conventional methods.
Big thanks are again in order for Dimitry Bentsionov, who is the brains behind the code and has been instrumental in making this project a reality.